Return & Refund Policy

At irisbeddings, we want you to be satisfied with your purchase. If you are not completely satisfied, please review our return and refund policy below.

Return Eligibility

We accept returns within 30 calendar days from the date of delivery.

Returns are accepted for:

Defective or damaged products
Incorrect items received
Buyer's remorse or change of mind

To qualify for a return, the item must:

Be unused and unwashed
Be in its original condition
Include all original packaging, labels, and accessories
Be free from stains, odors, pet hair, or signs of use

Non-Returnable Items

The following items are not eligible for return:

Products returned more than 30 calendar days after delivery
Products that have been used, washed, altered, or damaged after delivery
Products without original packaging, labels, or included accessories
Products showing stains, odors, excessive wrinkling, pet hair, or other signs of use
Products damaged due to improper use, improper washing, or failure to follow care instructions
Products purchased through unauthorized third-party sellers

Return Shipping Costs

If the return is due to a defective, damaged, or incorrect item:

irisbeddings will cover the return shipping cost.
A prepaid return label will be provided after the return request is approved.

If the return is due to buyer's remorse or any non-defective reason:

The customer is responsible for return shipping costs.

No return handling fees, restocking fees, or return processing fees will be charged.

How to Request a Return

To initiate a return, please follow these steps:

Contact our customer service team within 30 calendar days of receiving your order.
Provide your order number and the reason for the return.
If the item is damaged, defective, or incorrect, please provide photos showing the issue.
Wait for return authorization and return instructions from our support team.
After approval, return the item to the authorized return address.

Returns must be approved by our customer service team before being shipped back.

Unauthorized returns may not be accepted.

Return Address

All approved returns must be sent to the following address:

International warehouse address：4531 Ayers St, Suite 113 Corpus Christi, TX 78415

Please do not return products to any other address. Returns sent to an unauthorized address may result in delays or denial of refund processing.

Return Inspection

After the returned item arrives at our warehouse, it will be inspected within 3–5 business days.

Once the inspection is completed and the return is approved, the refund process will begin.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Refund processing time is 3–5 business days after the returned item has been received and approved.

Depending on your bank or payment provider, additional processing time may be required before the refunded amount appears in your account.

Exchanges

We accept exchanges within 30 calendar days of delivery for:

Defective items
Damaged items
Incorrect items received

To request an exchange, please contact our customer service team before returning the item.

Contact Information

Factory Address:Unit 1, Floors 1–4, Building 9, No. 50 Huxian South Road, Zhihe Subdistrict, Pengzhou City, Chengdu City, Sichuan Province